Website Care Plans

Terms and Conditions

Website Care Plans are only for website services described. No other services offered by Hammett Enterprises will utilize the subscribed plan for website maintenance unless otherwise stated in plan.  A listing of services and offerings have been provided in each product description.

Website Care Plans are for a single website and cannot be transferred to another client or website.

Unused web maintenance time do not accumulate or rollover each month.  Time is deducted for each tasked performed on designated site. Any time overages will be billed at the regular rate of $75/hr or if a website maintenance plan has been purchased, the service time will be deducted from that plan.

Clients

Website Care Plans are for Hammett Enterprises’ clients only. If you wish to become a client, please contact us. If your website was developed elsewhere, a website evaluation will need to be performed prior to acceptance. Fees associated with a website evaluation are nonrefundable.

Support

Normal email support requests are handled within 2-3 business days. Email priority support requests are handled within 1-2 business days. Phone support requests are handled only during our normal business hours, Monday through Friday.

Consultation Calls

Monthly consultation calls are scheduled in advance at the convenience of both parties and occur during normal business hours, Monday though Friday. Calls are one hour in length and additional time will be billed at our normal rate of $150/hr.

Refunds

There are no refunds for any fees paid related to website care plans unless it is the initial payment and the care plan has not been used.

No Contracts

All website care plans can be cancelled anytime and all services in that plan will continue to be performed until the end of the month. In order to not be charge for future subscriptions, it is recommended that care plans be cancelled at least a week before the next month.